Careers at Bradford Technologies
Join Bradford Technologies
For over 35 years, Bradford Technologies has been a trusted leader in appraisal software, helping thousands of real estate professionals work smarter and more efficiently. Our flagship products, including ClickFORMS and our newest cloud platform, NightHawk, are transforming the appraisal industry.
Why?
We're a small, established software company where your work has a direct impact. You'll have the opportunity to learn, grow, and work alongside experienced professionals in a supportive, collaborative environment.
About:
Bradford Technologies has been developing industry-leading real estate appraisal software for more than three decades. Our mission is simple: build innovative software backed by exceptional customer support.
If you enjoy technology, solving problems, and making customers successful, we'd love to hear from you.
Open Positions
SOFTWARE SALES SPECIALIST
Full Time | Remote (U.S.) | 8AM-5pm PST
Your responsibilities will include:
- Answer inbound calls and manage customer accounts
- Generate new business through outbound prospecting and lead campaigns
- Conduct live product demonstrations and clearly communicate value to prospects
- Onboard and train new clients for successful adoption
- Provide customer support and ensure customer success
- Simplify complex software concepts for a broad audience
- Optional: Represent Bradford Technologies at industry trade shows and events
Qualifications:
- Must reside in the United States
- 1–2 years of sales experience in SaaS, tech, or a similar environment (inside sales, lead generation, etc.)
- Proven ability to qualify and develop inbound/outbound leads
- Strong communication and relationship-building skills
- Self-motivated, outgoing, and results-oriented
- Technical fluency with the ability to quickly learn and troubleshoot software
- Comfortable working independently in a fully remote environment
- Bachelor's degree in Marketing, Computer Science, or a related field preferred
Benefits:
- Competitive pay
- Health, dental, and vision insurance
- Paid time off and holidays
- Fully remote with flexible work environment
- Supportive small-team culture
For immediate consideration, please e-mail your response including a cover letter to HR at hr@bradfordsoftware.com.
Bradford Technologies, Inc does not accept unsolicited resumes from recruitment agencies. Accordingly, agencies are requested not to submit such resumes to our job postings, our employees, or any other part of our company. Recruitment agencies that nonetheless submit unsolicited resumes to Bradford Technologies, Inc. agree and acknowledge that the company is free to use them at its discretion, including without limitation directly contacting the candidate, and will not under any circumstances be responsible for any recruitment or similar fees related to such unsolicited resumes.
Technical Support Specialist
Full Time | Remote (U.S.) | 8AM-5pm PST
Your responsibilities will include:
- Provide friendly, professional technical support via phone, email, and remote assistance.
- Diagnose customer problems, identify solutions, and follow issues through to resolution.
- Guide customers through software features and best practices.
- Escalate complex technical issues to Development when necessary.
- Document customer interactions and resolutions within our CRM.
- Test software updates and assist with quality assurance when needed.
- Help create and improve knowledge base articles, training materials, and internal documentation.
- Collaborate with Sales, Customer Success, and Development to ensure an outstanding customer experience.
What We're Looking For
The ideal candidate is patient, curious, and enjoys helping others solve technical challenges.
Required Qualifications
- 2+ years of customer service or technical support experience
- Strong troubleshooting and problem-solving abilities
- Excellent verbal and written communication skills
- Comfortable speaking with customers by phone throughout the day
- Strong computer skills and the ability to quickly learn new software
- Excellent organizational skills with the ability to manage multiple support requests
- Self-motivated and able to work independently in a remote environment
- Reliable high-speed internet connection and a dedicated workspace
Preferred Qualifications
- Experience supporting Windows desktop, web, and cloud applications
- Experience with CRM or help desk software
- Remote desktop support experience
- Familiarity with SQL, networking, or databases is a plus
- Experience supporting SaaS or business software
- Associate's or Bachelor's degree preferred, but equivalent experience is welcome
What Makes You Successful
You are someone who:
- Enjoys helping customers succeed
- Stays calm under pressure
- Communicates clearly and professionally
- Learns new technology quickly
- Takes ownership of issues until they're resolved
- Pays close attention to detail
Benefits:
- Competitive salary
- Remote work
- Paid time off and holidays
- Health, dental, and vision insurance
- 401(k)
- Company-paid life and disability insurance
- Ongoing training and professional development
- Opportunities for career growth
For immediate consideration, please e-mail your response including a cover letter to HR at hr@bradfordsoftware.com.
Bradford Technologies, Inc does not accept unsolicited resumes from recruitment agencies. Accordingly, agencies are requested not to submit such resumes to our job postings, our employees, or any other part of our company. Recruitment agencies that nonetheless submit unsolicited resumes to Bradford Technologies, Inc. agree and acknowledge that the company is free to use them at its discretion, including without limitation directly contacting the candidate, and will not under any circumstances be responsible for any recruitment or similar fees related to such unsolicited resumes.