This is the first issue of our new monthly Customer Focus e-news.  I hope you will find them informative and helpful in your daily use of ClickFORMS® software as well as our other hassle-free products and services. We trust they will assist you in learning about new technologies we are developing and rolling out to enhance and shorten the response time to your questions and requests.

Customer Survey Tool Gathers Your Valuable Input
We have recently implemented a new survey tool. This new survey tool is for conducting electronic surveys and analyzing the results. Some of you have already received one of our surveys, asking for your feedback on the level of performance and experience you have had, when interacting with our company services. 

Your responses are highly valuable to us and will help in shaping and determining enhancements to our present services and developing new ones created specifically to meet your needs and requests. So I encourage you all to participate in the surveys when you receive them. You will be helping to map out and direct our actions for your benefit.

Bradford Customer Service Statistics Reveal Excellence
Here are some interesting internal Customer Service Metrics that we track monthly. These reflect how ClickFORMS virtually eliminates support issues and how quickly we are responding to calls and e-mails, along with the average time it takes to resolve an issue.

You won’t find many companies willing to publish actual statistics like this. We are proud of our achievements in providing the best and most efficient Customer Service in this industry. With your feedback, we plan on making our performance statistics even better!

As you may be thinking while reviewing the above statistics, subscribing to our Live Support is the way to go. Live Support, which gives you direct phone access to our Technical Support department, provides efficiency when time is of the essence to you and your customers in completing the appraisal.

Powerful Customer Service Tools Available to You
We have several Customer Service tools available to you online for your reference and use.
These will assist you in getting the most out of all our products and they are just a click away, anytime.

• Need a quick answer? Our “Tell Me How’s” will describe an answer in detail.
• Have a little more time and prefer seeing it done in a short movie format?
  Our “Show Me How’s” are just for you.
• Need a more thorough understanding and prefer a personal Online Live Webex® Training Session with one of our product experts? Our Live Training Sessions are for you:

One Hour Online Conference Session Led by a Trained Instructor: 
Up to five users can be trained per session. Benefits of this online training are that users can be located anywhere, (no travel expenses); each session only lasts an hour; and users can interact with the instructor in a small conference setting.

Session Topics:

• ClickFORMS® Basics – Get all the basics needed to do an appraisal.
• ClickFORMS® Advanced – You’ll learn advanced features, shortcuts, tips, etc.
• AreaSketch® – Learn how to sketch twice as fast with AreaSketch.
• Appraisal Express™ – The complete ordering system is covered.
• FileCenter™ – Online file storage and backup is made easy.
• Building a Business Website – Setting up your website is quick and easy.
• Appraisal Lockers™ – Reduce the hassles and store your credentials online. We’ll show you how easy it is to apply for panel work with lockers.
• AppraisalWorld Appraiser Directory™ – We’ll show you how to put your business on the map in the new revolutionary appraiser directory.
• Internet Services Training – Get all the statistical reports on your website; set up your email accounts, etc.
• Custom Training – You’ll receive special sessions customized just for you or your group’s special needs.

Click here to schedule your training or call 1.800.622.8727

I look forward to hearing from you and to announcing future services and products that will save you time and increase your productivity.  If you would like to send a comment about our new monthly Bradford Technologies’ Customer Focus e-news publication, please email me at the address below.

Sincerely,

Dan McQuilliams
Director of Customer Services
Bradford Technologies, Inc.
dan@bradfordsoftware.com